Context
A Physician Doctor
Imagine a bustling clinic where patients anxiously wait for their turn, their frustration growing with each passing minute. Meanwhile, the physician, overwhelmed by the chaotic schedule, struggles to effectively plan their time and provide the best care possible. With mountains of paperwork to sift through, tracking patient history and treatment becomes a daunting task, leading to potential oversights and errors.
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But amidst this chaos emerges a solution - a cutting-edge platform designed to transform the way physicians work. With just a few clicks, doctors can now access patient schedules and payment records, effortlessly balancing their workload across days. Gone are the days of frantic searching for patient histories; now, comprehensive summaries and detailed health information are just a glance away.
Picture This
A physician calmly converses with a patient, seamlessly logging their complaints and swiftly crafting a personalized prescription, all within the same intuitive interface. With this innovative platform at their fingertips, physicians can navigate emergencies with ease, seamlessly rescheduling appointments without disrupting patient care.
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In this new era of healthcare, the power to streamline processes, enhance patient experiences, and deliver optimal care lies within the hands of physicians and their transformative digital companion.
Stakeholder Mapping & Analysis
This is a process of assessing a system and potential changes and how the interests of those stakeholders should be addressed in a project plan.
Design Brief
Create a user-friendly platform for doctors to easily access and manage patient lists, view medical records, and write prescriptions. The platform should offer options to segregate patient lists for each day and allow for seamless rescheduling or cancellation of appointments in case of emergencies."
Questionnaire Asked
Questionnaires, interviews, rating and attitude scales, and tests, are the major data-gathering research tools.
Storyboard
On the basis of research and observation still, the doctors' clinic process is manual. It is very difficult for them to run their system smoothly.
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Storyboards shape the user's journey and the character (persona). It helps designers to connect together personas, user stories, and various research findings to develop requirements for the product. The familiar combination of images and words makes even the most complex ideas clear.
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On the behalf of Doctor Receptionist books the appointment with the patients
Patients enter in the clinic
Challenges​
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Segregate the patient lists from the records.
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Review their slot & time for the next day's appointments.
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If he finds any appointments clashing with each other due to any emergency, the appointments can be rescheduled.
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With the help of the receptionist he can check the cash and online transaction for the day.
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Keep a record of all the bills & purchased documents.
Persona
Empathy Mapping
An empathy map is a collaborative visualization used to articulate what we know about a particular type of user. It externalizes knowledge about users in order to
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Create a shared understanding of user needs.
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Aid in decision making.
User Journey Map
A journey map is a visualization of the process that a person goes through in order to accomplish a goal. In its most basic form, journey mapping starts by compiling a series of user actions into a timeline. Next, the timeline is fleshed out with user thoughts and emotions in order to create a narrative.
Affinity Mapping
The affinity diagram is a business tool used to organise ideas and data.
How Might we've Questions?
1. How might we've to make segregation and layout options accessible?
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Implement a user-friendly interface with clear navigation menus and intuitive icons/buttons for segregation options.
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Offer customisable views where users can easily filter patient lists by various criteria such as appointment time, medical condition, or urgency.
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Provide multiple layout options, such as grid or list view, allowing users to choose the format that best suits their preferences and workflow.
2: How might we've made proper management of all records, reports & documents?
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Introduce a centralised database system where all patient records, reports, and documents are securely stored and easily accessible.
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Implement robust search and filtering functionalities, enabling users to quickly locate specific records or documents based on various parameters.
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Incorporate version control mechanisms to track changes and updates made to documents, ensuring data integrity and accuracy.
3: How might we've to add, scan, and upload flow user-friendly?
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Develop a simple and intuitive interface for adding, scanning, and uploading documents or reports.
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Offer multiple options for document input, including direct upload from devices, scanning capabilities using built-in cameras or external scanners, and integration with cloud storage services.
4: How might we've to re-scheduled/cancel the flow smoothly?
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Design a dedicated rescheduling/cancellation module within the platform, accessible from the main dashboard or patient record page.
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Offer clear and straightforward options for rescheduling or canceling appointments, with minimal steps required from the user.
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Provide flexibility in terms of rescheduling options, such as selecting alternative dates/times or transferring appointments to other healthcare providers within the practice.
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Implement automated notifications to alert patients of any changes to their appointments and provide instructions for rescheduling if necessary.
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You
Information Architecture
The information architecture of an app is, basically, the structure of your app’s content. The IA is mainly on the appointment booking, storing previous prescriptions, and, taking into account the patient’s previous medical history ensuring the users should perform a specific task with minimal steps.
Sketches & Wireframe
Feedback on Wireframe Navigation
1). Segregate the screen into the important screen and another screen.
2). Create two more options for the landing page & home page.
3). Design a video call flow where it has the option to add & record.
4). Provide a features to change the screen layout with more options.
5). Focus on re-schedule & Cancel appointments.
6). Add features of scanning of prescriptions if required.
7). Add refer another doctor flow.
Modified Wireframe Screen
Visual design
Prototype Screen
Prototype GIF
Onboarding Screen - defining feature
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Locking screen with minimal information
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The landing page has three cards with three important category
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The Landing page also has a filter which gives user full control to organize the information
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The user has ti three clicks to re-schedule the meetings.
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Users can also cancel the meetings.
Virtual Screen Flow
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Recording, video chat, and normal chat option added.
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Attach document & prescriptions
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A reminder pop-up will appear 15 minutes before, which asks to send to patients also.
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The User has ti three clicks to re-schedule the meeting.
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Two options leave the meeting/end the meeting.
Notification flow
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Here are payments, reports, and other medical bills will display here
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A doctor can write the notes or upload the prescription here.
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If patients confirm the appointments, they receive the notification and add to the calendar.
Medical Record Flow
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Medical records divided into three records clinic reports, lab reports & surgery reports
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Each report has three sub-tabs new patients, old patients & refer patients.
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A doctor can share & download the report.
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A doctor can refer the patients to other experts.
Learning
At every phase we should intact with problem and checked at each interval whether it is covering the same problem or not. It is not required all time one has to knock all the corners at same time.